The client support that you can receive from your shared website hosting company is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical issue with an active account. Timely and clear info regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine web hosting supplier not from some reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them immediately, it's very likely that you will wait for a few days so as to get a response to any query, therefore your sites may remain offline for quite a while. However, a supplier that offers various options for communication and has a technical support crew available any time will assist you to right away and help you decrease or completely avoid any downtime and possible losses.

24/7 Customer Support in Shared Website Hosting

We provide 24/7 billing, customer and technical support for all of our shared website hosting. Even if you aren't our customer yet and you have questions, we can help you promptly and provide the necessary information, so as to give you the choice to make the best decision when you buy your new web hosting account. We're available at any time, including weekends and holidays, and we provide multiple ways of communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we now have a couple of telephone numbers internationally, therefore you can call the one which is closer to you. The maximum response time for your emails and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we supply include 24/7 customer and tech support, therefore whatever the problem you experience, you can get in touch with us and we'll give you a hand at once. The guaranteed response time for any e-mail or ticket that you open via your Hepsia web hosting Control Panel is 1 hour; the actual reply time hardly ever is more than twenty minutes. Furthermore, we offer phone support with a couple of local numbers globally plus a live chat, so you're able to contact us and find additional information about our services even if you don't have an account yet. We can help you with any question or a difficulty you have - payment methods, plan features, e-mail configuration, website hosting account settings, and so on. If you employ our services, you won't ever have a scenario where you need to wait for a day or two to get a problem solved like you may have to do with lots of other suppliers.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive quick support in general, let alone if you run an entire server, that's why each and every dedicated server that we supply includes 24/7 support with 1-hour answer time guarantee whatever the problem. The service is cost-free for all the issues with the server or the software that was installed by our admins through the setup, therefore you are able to get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from your billing section or you could send an e-mail message, and the actual reply time for either rarely surpasses thirty minutes as we have administrators available 24-7-365. If you require general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you are able to include to your server package through the billing Control Panel.