There are different ways to contact the web hosting company whose services you’re using, but the one that you will always find regardless of which company you opt for is a support ticket system. It’s the easiest method of communication for a number of reasons. In case no representative is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy & paste extensive pieces of info without the need to worry about spelling errors, and in case a specific problem needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the exact same place, so each party can always see the comments added by the other one. The drawback of using tickets to get in touch with your hosting company is that they are often separate from the hosting platform, which goes to say that if you need to supply info or to follow instructions, you will have to use at least 2 separate admin dashboards and this number can rise if you would like to manage a number of domains. Moreover, many web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for an answer.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you will never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst you’re browsing through your website files or editing various settings. The ticketing system is being closely monitored 24-7 by our tech support staff members and the response time is maximum one hour, but it rarely takes more than twenty minutes to get help. In contrast with some other hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you need and request information with regard to any technical or billing issue. Moreover, you can see a collection of informative articles, which will help you resolve the most common predicaments on your own.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more convenient to manage everything in a single place, which is why we’ve integrated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which is offered with each semi-dedicated server package. This will permit you to manage the communication with our support team along with your hard disk drive space, which implies that you will not have to memorize additional log-on credentials for a different admin dashboard. You’ll be able to send a new ticket or to track down the status of an old one with no more than a couple of clicks of the mouse while you are browsing the files within your account. Furthermore, you can look through older tickets using a clever search function or have a look at applicable knowledge base articles, which include solutions to common issues. The built-in trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just 1 hour, so there will always be somebody to help you.