If your hosting service provider provides live chat support, you'll be able to speak with an agent live and learn helpful information or get an issue resolved in a timely manner. The key advantage of using chat as an alternative to calling to talk to a live person is that you need only a computer with access to the web, so that you will not pay any rates when you are in a different state or country. In addition, it is much simpler to copy and paste data like domains, usernames or error messages i.e. details which are sometimes difficult to share with the other side over the phone. The real-time chat is also a quicker solution to contact the web hosting service provider's support crew in comparison to using a ticketing system. Last, but not least, in case some issue requires some more time to be taken care of, you'll be able to do something else entirely while you wait for support on the live chat, so you won't lose time - something that is not possible if you're on the telephone.

Live Chat Support in Shared Website Hosting

Together with the telephone and ticket support, we provide live chat support too. You are able to get in touch with us every day, including holidays and weekends, and we will give you more details about the shared website hosting that we offer in case you are not among our customers yet, or about general and billing questions when you already have an account. Although for solely tech matters you will need to open a trouble ticket to the tech support, because such matters will require more time to be resolved, you can still contact us on the live chat for some tech information. For instance, we will assist you to set up an e-mail address in your e-mail client or troubleshoot numerous problems, saving you lots of time. Even when our phone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as a part of our services, so any time you have any questions concerning our semi-dedicated servers, you'll be able to talk with our customer support team at any moment regardless of whether you've already acquired your account or not. Generally, the chat service is for pre-sales, billing and basic questions and troubles, but we're able to help you with a lot of tech questions as well. We can help you pick the right package for your sites in case you do not have an account yet, we can answer all of the billing questions or issues you have or we can assist you with setting up your new email address on your PC or smartphone - all the aforementioned will be done timely since our live chat service is available all day, each and every day. Whenever you require help, you'll be able to chat with a representative and save a long time.