One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max response time for any technical support ticket that you post or any e-mail that you send is just sixty minutes, even in case you contact us on weekends and legal holidays. Irrespective of the essence of your problem or enquiry, we’ll lend you a hand instantaneously and will give you the required information to sort out any problem with your sites. The real reply time usually doesn’t surpass 15-20 minutes, so you can just forget about waiting around for hours on end to get a problem sorted out or even worse than that – waiting all day only to get a response that more information is necessary whilst nothing’s sorted out. We’ll offer you assistance without any delay purely because we know exactly how priceless time can be in the dynamic online space. The 1-hour response time guarantee applies to any billing or technical query that you may have related to our shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we are aware of just how crucial it is to get swift assistance, we guarantee that you won’t ever have to wait around for more than one hour to obtain a response to any ticket that you send via your semi-dedicated server Control Panel. In reality, you will rarely have to wait for more than twenty to thirty minutes and this applies to any question regardless of its nature – billing, general or technical. Moreover, our technical and client support staff is on duty 24-7, which means that even if you send a ticket during legal holidays, you will always receive a blazing-fast reply, which will include the answer to a query, the solution to a complication or the details necessary to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never have to waste an entire day waiting for a response like you would with many other web hosting providers.