If you've ever had a shared website hosting account before or you've dealt with any other online service, you are probably aware from your personal experience that for many things it is better to talk to a live person on the telephone than to exchange tickets or emails. If you'd like to find out more about a service before you decide to buy it or in case something small-scale needs to be done, for example, it is far easier and quicker to do it real-time. When you're given the option to get hold of representatives by phone, it's also very likely that you're using the services of a real website hosting supplier, not a reseller. The level of support that you can get over the telephone may differ between different providers - from general matters to professional technical support. Typically most of the providers supply pre-sales assistance and first level telephone support, while more complex technical issues are managed via electronic mail and / or tickets.

Phone Support in Shared Website Hosting

We know that being able to communicate with a live representative is very important, for that reason we have 3 support lines worldwide (Australia, USA and UK) and you will be able to contact us over the phone for 14 hours a day. In case you consider obtaining one of our shared website hosting, for example, you'll be able to phone us and find more about our solutions before placing your order so as to be sure that we match all system requirements for your web sites. Following the order, you'll be able to contact us about all the sales and / or billing problems you may have, or get any type of general or basic technical information you need. We have aimed to find the balance between telephone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will make it easier to follow the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you would like to learn more about our plans, you have a billing issue or some general problem, you can just give us a call. Although some more technical problems could require a support ticket to give time to our technical support crew to investigate, we can assist you with quite a lot of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the U.S.A., Great Britain and Australia, we have local telephone lines in these countries as well. In case you're in another country, we have an international number where you will be able to contact us.