Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every single assistance request you submit to us will be attended to within maximum sixty minutes. In case your support ticket or e–mail calls for further assistance from an admin, we’ll without delay forward it and leave a note to let you know that your issue is being examined. If you take advantage of our Managed Servers package, all of the tasks included there will be carried out at a time that is suitable for you.
A Premium Help Desk Support Service
Should you require assistance while using the Website Control Panel or with any of the applications that we’ve installed on the server for you, do get in touch with our technical support staff at any time through the ticketing system. In addition, in case you require assistance managing your dedicated web hosting server, you can make use of our Managed Servers package, that includes Operating System updates every week, installation and troubleshooting services, server monitoring and restarting services, backup space, etc.
A User–Friendly Help Section
We have provided the Website Control Panel with a detailed knowledgebase, which includes exhaustive explanations of its features and functionalities. Additionally, we have prepared in–depth video tutorials that will further disclose to you how to carry out a specific action or troubleshoot a regularly experienced issue. All the how–to articles and the tutorial videos are easily reachable from each Website Control Panel section via the Videos and Help buttons located in the upper right corner.