Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • In the Website Control Panel you will find a detailed Help Center section offering many educational articles and regularly asked questions. They are answered by our support team of practiced techs. Simply type in your question and our smart system will give you the most appropriate answer.

  • Top quality support service
  • How–To Video Clips

  • If you’d rather watch how a task is completed or how an issue is settled, instead of just reading about it, take a look at our selection of step–by–step video tutorials. They cover many different topics and will help you swiftly find your way around our Website Control Panel.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24–7 customer support service and a sixty–minute ticket response time guarantee. Our knowledgeable technical support engineers will be at your disposal 24–7–365 to respond to your questions and to fix any problem that you might possibly chance upon. Simply send a helpdesk ticket from the Help Center section and we will respond instantly.