1 hour ticket response
Quick support is our greatest task and that is why we’ve got a team of capable client support engineers who are prepared to offer a fast solution to any question that you might possibly have. Just submit your tech support ticket from your Website Control Panel and we’ll reply within 60 minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute helpdesk ticket response time.
A Top–Quality Support Service
Each member of our customer service staff has several years of experience in the shared website hosting world and most of them have been with us for at least five years. They all are prepared to reply to all your requests in the most proficient way possible.
A User–Friendly Help Center Section
Included in the Website Control Panel is an easy–to–browse Help Center, which offers you various information sources. You can search through a constantly updated knowledge base featuring web hosting account management articles and web site management articles, watch the instructional video tutorials or have a glimpse at our F.A.Q. library.